Refund policy

Nestlinkstore – Premium Return & Refund Policy

At Nestlinkstore, we curate products designed to elevate your home with comfort, warmth, and modern elegance. Every item is sourced from trusted fulfillment partners who share our commitment to quality. Because of this, our return process follows a refined and structured approach to ensure fairness, transparency, and a seamless experience for our customers.

🌿 1. Return Eligibility

We gladly assist with returns in the rare event that an item arrives:

Damaged
Defective
Incorrect (wrong item, variant, or quantity)

To maintain the integrity of our product standards, returns must meet the following conditions:

A request is submitted within 30 days of delivery
Clear photos or video are provided to document the issue
The item remains unused, unopened, and in its original packaging

This allows us to work closely with our fulfillment partners to ensure a smooth resolution.

🌙 2. Items Not Eligible for Return

Because our products ship directly from specialized supplier warehouses, we are unable to accept returns for:

Change of mind
Incorrectly ordered items
Opened, used, or altered products
Unauthorized returns
Items shipped to an address other than the approved supplier warehouse

These guidelines help us maintain a premium experience and uphold supplier quality standards.

🕊️ 3. Return Authorization (RMA Required)

All returns require a formal Return Merchandise Authorization (RMA).

Once your request is approved, we will provide:

The authorized supplier return address
Your unique RMA number
Any additional instructions needed for proper processing

Returns sent without an RMA cannot be accepted or refunded, as they fall outside supplier protocols.

🏡 4. Return Address

To ensure accuracy and proper handling, we do not accept returns at our business or residential address.

Each product is fulfilled by a specialized supplier, and all returns must be shipped directly to the supplier’s designated warehouse.

Return Address Policy:

All returns must be sent to the supplier’s authorized return facility. Once your return request is approved, we will provide the correct return address and RMA number. Unauthorized returns or returns sent to the wrong address cannot be processed.

This ensures your return is handled with care and precision.

🌤️ 5. Return Shipping

If the item is damaged, defective, or incorrect, the supplier may cover return shipping or offer a replacement.
For all other approved returns, customers are responsible for return shipping costs.

Shipping fees are non‑refundable unless the supplier confirms an error on their end.